As a Spa Guest you are expected to :

  • Allow our staff to perform a service as reserved and timed.
  • Please arrive 15 minutes prior to the treatment. Duration of the treatment will shorten should the customer arrives late.
  • Scheduling is designed to permit the proper amount of time required to complete each service. Please be on time for your appointment, so that you may receive your full service and our other clients are not inconvenienced.
  • Give our staff feedback as to your comfort and special trobled areas.
  • Know that you are in a professional massage therapy, nail services, any kind of hair treatment and do not expect anything other than therapeutic or spa services.
  • Know that you may be silent or engage in quiet conversation.
  • All our clients may enjoy a peaceful relaxing environment, the Spa is reserved for adults. No children under the age of 12 are allowed in the Spa unless they are receiving services.
  • We ask that you please turn off mobile phones and pagers while in the Spa.
  • Relax, yet respect that the room must be prepared and used for the next client, so know that you must vacate the treatment room upon completion of service within a reasonable amount of time.
  • Please notify to our staff in advance should the customer is pregnant, have high blood pressure, heart problem or any other illness.
  • For facials and body treatments, it is best to remove jewellery and the store in a secure place. We regret that we cannot be responsible for loss or damage of personal articles.
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